ROLE OF KNOWLEDGE SHARING IN INTELLECTUAL CAPITAL AND COMPANY PERFORMANCE: CHALLENGES IN INDUSTRY 4.0 ERA

Abstract

This research aims to examine the effect of intellectual capital toward financial and operational
performance with knowledge sharing as mediating variable in industry 4.0 era. Populations in
this research were commercial banks listed in Indonesia Stock Exchange during 2016-2018
periods. Samples were taken by purposive sampling technique and obtained 60 data from 20
commercial banks with certain criteria. This research used both secondary data from annual
financial reports and questionnaires were also developed to gather information from
respondents. Data were analyzed using path analysis with SmartPLS 3.00. The result showed
that intellectual capital has positive effect toward both financial performance and operational
performance. Tacit knowledge sharing and explicit knowledge sharing fully mediating the
effect of Intellectual capital toward financial performance. While, tacit knowledge sharing and
explicit knowledge sharing partially mediating the effect of intellectual capital toward
operational performance.
Keywords: Industry 4.0, intellectual capital, knowledge sharing, performance