ANALISIS PROSEDUR PELAYANAN ADMINISTRASI PENDAFTARAN VETERAN DAN KOMPETENSI MANAGERIAL PENGELOLAAN STAFF DI KANTOR KANMINVETCAD SALATIGA

Abstract

Quality of service is not only dependent on the clinical services that meet the standards of the profession,
but also focusing on customer service. Therefore, the involvement of retired military in Salatiga KANMINVETCAD
Office as well as users of services decision makers need attention in the implementation of clinical settings. Service
providers need to develop mechanisms to recognize the needs and expectations of patients as well as a mechanism to
receive complaints and complaints to be considered in the preparation of design services, service standards, as well
as making life decisions
, Dissatisfaction complained of by the retired civil military in getting quality service at the level of service that is not
in accordance with the expectations that we've been hearing and gave a sharp criticism of the old days of service.
One form of dissatisfaction retired civil military among others, as examples of the different forms of service which
participants TNI is Askes feel that they are always under-emphasized in the delivery of health services in the
hospital, especially in terms of mechanisms or procedures to be carried out by participants askes TNI before getting
service officer health. Veteran Registration mechanism every candidate is entitled to enroll as a Veteran to receive
Honors Veterans of the Republic of Indonesia from the President of the Republic of Indonesia. The mechanism of
registration by prospective Veteran referred implemented through Kanminvetcad region of residence, Lantamal,
Koopsau as Tim Screening Level II (TP II).
Keywords: Unsatisfied, Administrative Processes, Kanminvetcad