PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, KEPUASAN KERJA DAN KOMITMEN ORGANISASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (Studi Empiris Pada Karyawan Divisi Marketing PT. Indofood CBP Sukses Makmur (Nutrition & Special Food) Cabang Semarang)

Abstract

Today in running a number of tasks within the company and to be able to compete with competitors, human resources must have extra behaviors (Organizational Citizenship Behavior) that can give positive influence to the existence of the organization. in improving effectiveness, efficiency and benefits for the organization. In every organization to maximize the OCB behavior of employees it is necessary for the role of leader, job satisfaction and organizational commitment. The purpose of this research is to know the influence of transformational leadership, job satisfaction and organizational commitment to Organizational Citizenship Behavior.
Population in this research is all employees of Marketing Division of PT. Indofood CBP Sukses Makmur (Nutrition & Special Food) Semarang Branch as many as 81 people (As of December 2017). Samples taken by 81 people. The sampling technique is a saturated sampling technique (census). Statistical analysis performed included multiple linear regression and hypothesis testing.
The conclusion of the research results are as follows: (1) There is positive and significant influence of transformational leadership towards Organizational Citizenship Behavior, (2) There is positive influence and significant job satisfaction toward Organizational Citizenship Behavior, (3) There is positive influence and significant organizational commitment to Organizational Citizenship Behavior, (4) There is a positive and significant influence of transformational leadership, job satisfaction and organizational commitment collectively to Organizational Citizenship Behavior, (5) The value of determination coefficient is 0.569 which means variation of organizational change Citizenship Behavior influenced by transformational leadership, job satisfaction and organizational commitment of 56.9%, while the remaining 43.1% influenced by other factors outside the study
Keywords: Transformational Leadership, Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior