Minarsih, Patricia Diana
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Vol 5, No 5 (2019): Journal of Management Vol 5 No 5 April 2019 - Articles
THE INFLUENCE OF EXPEDITION COURIERS, INFORMATIONS SYSTEMS AND CONSUMER COMPLAINTS ON THE EXPEDITION WITH SERVICE QUALITY AS A MEDIATING VARIABLE TO INCREASE CUSTOMER SATISFACTION ( AT PT JNE EXPRESS BRACH SEMARANG )
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